Terms of Service

We may collect information directly from users, parents, guardians, players, coaches, staff, and administrators.

Account Information

• Name
• Email address
• Phone number
• Login credentials or authentication information
• User role, such as Admin, Coach, Parent, Junior Player, Adult Player, or other assigned role
• Account status
• Communication preferences
• Parent, guardian, or household relationships

Player Information

• Player name
• Age or date of birth
• Parent or guardian information
• Tennis level
• Program placement
• UTR or estimated rating information
• Player notes
• Attendance records
• Evaluation results
• Progression data
• Goals
• Coach feedback
• Program history
• Session history
• Tournament or match-related information, if submitted

Parent and Family Account Information

• Parent or guardian contact information
• Linked junior player profiles
• Household or family account details
• Authorized co-parent or guardian access
• Permissions for players 13 or older to access or manage portions of their account
• Registration, payment, and communication preferences

Program, Session, and Registration Information

• Program registrations
• Session, camp, clinic, evaluation, lesson, trip, tournament, or event bookings
• Attendance
• Location assignments
• Coach assignments
• Waitlist information
• Cancellation or refund requests
• Package, subscription, wallet, or credit information

Payment Information

Payments may be processed through Stripe or other approved payment processors. GSTA does not directly store full credit card numbers. Payment processors may collect, process, and store payment information according to their own privacy policies and security standards.

• Transaction history
• Payment status
• Refund status
• Store credit or wallet balance
• Package or subscription status
• Stripe customer or payment reference IDs

Waivers, Agreements, and Documents

• Liability waivers
• Medical authorizations
• Parent consent forms
• Media releases
• Communication consent forms
• Code of conduct agreements
• Refund or cancellation policy acknowledgments
• Electronic signatures
• Signature timestamps
• Document version history
• Completion status

Communication Information

• Emails
• SMS/text messages
• In-app notifications
• Coach feedback
• Parent messages
• Support requests
• Program updates
• Scheduling updates

Technical and Usage Information

• Device type
• Browser type
• IP address
• Login activity
• Pages or features accessed
• Error logs
• Security logs
• Date and time of activity
• General usage information

• Create and manage user accounts
• Authenticate users and manage login access
• Assign roles and permissions
• Manage parent, guardian, player, coach, and admin access
• Register players for programs, sessions, camps, lessons, clinics, evaluations, trips, tournaments, or events
• Process payments, credits, refunds, packages, subscriptions, and account balances
• Track attendance, evaluations, player development, goals, and progression
• Send scheduling reminders, weather updates, location changes, registration updates, account notifications, evaluation updates, and program notifications
• Provide coach feedback and player development information
• Manage waivers, documents, consent forms, and required signatures
• Enforce policies, agreements, and access requirements
• Improve app performance, security, and user experience
• Prevent fraud, misuse, unauthorized access, or policy violations
• Maintain business, legal, accounting, tax, insurance, and operational records
• Protect the safety, rights, property, and legal interests of GSTA, participants, families, coaches, and staff

The GSTA app uses role-based access controls. Information may be visible based on the user's role and permissions.

• Admins may access information needed to manage the academy, users, programs, payments, documents, and operations.
• Coaches may access player, session, attendance, evaluation, and communication information needed to perform coaching responsibilities.
• Parents or guardians may access information related to their linked junior players.
• Junior players may access limited information if permitted by a parent, guardian, or GSTA.
• Adult players may access their own account, registrations, payments, and player information.

GSTA may change access permissions as needed to protect users, comply with policies, or manage operations.

The GSTA app may collect information about junior players for registration, scheduling, safety, attendance, evaluations, progression, communication, and program participation.

Parents or legal guardians are responsible for creating or approving junior player accounts and providing accurate information.

For players under 13, parent or guardian management is required. Players 13 or older may be allowed limited account access only when permitted by a parent, guardian, or GSTA.

If we learn that information has been collected from a child under 13 without proper parent or guardian consent, we will take reasonable steps to delete, restrict, or correct that information.

If you provide your phone number and agree to receive SMS messages, GSTA may send text messages related to scheduling, reminders, weather or location changes, registration updates, evaluation updates, program notifications, account notices, and other service-related communications.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. You may reply HELP for help.

SMS consent is not required as a condition of purchasing any goods or services.

SMS consent and phone numbers collected for SMS communication purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

• Account creation
• Registration
• Scheduling
• Payments
• Credits
• Refunds
• Waivers and documents
• Evaluations
• Coach feedback
• Program updates
• Weather or location changes
• Safety or operational notices

Some messages are transactional or service-related and may be required for participation or account management.

GSTA may use Stripe or other approved payment processors to process payments, store payment methods, manage subscriptions, issue refunds, or track credits.

GSTA does not directly store full credit card numbers. Payment information is handled by the payment processor.

GSTA may retain payment records, transaction IDs, refund records, credit balances, and related account information for business, accounting, tax, legal, insurance, and dispute-resolution purposes.

GSTA does not sell personal information.

• Coaches, staff, contractors, or authorized representatives
• Payment processors such as Stripe
• SMS providers such as Twilio
• Email providers such as SendGrid, Resend, or similar services
• App hosting, database, authentication, or technology providers
• Scheduling, registration, or form providers
• Insurance providers, legal advisors, accountants, or business advisors
• Government, regulatory, or law enforcement authorities when required by law
• Other parties when necessary to protect the safety, rights, property, or legal interests of GSTA, participants, families, coaches, staff, or others

Service providers are expected to use information only to provide services to GSTA, where applicable.

The GSTA app may integrate with or link to third-party services, including payment processors, communication providers, scheduling tools, authentication providers, analytics tools, or external websites.

These third-party services may collect and process information according to their own privacy policies and terms. GSTA is not responsible for the privacy practices, security, or content of third-party services.

We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no app, website, database, system, transmission, or storage method is completely secure. GSTA cannot guarantee absolute security.

Users are responsible for keeping their login credentials secure and for notifying GSTA if they believe their account has been accessed without permission.

• Provide app services
• Manage registrations, programs, evaluations, payments, and documents
• Maintain player development history
• Maintain business, legal, insurance, accounting, tax, and operational records
• Resolve disputes
• Enforce agreements and policies
• Protect GSTA's rights and interests
• Comply with legal obligations

Some information, such as waivers, payment records, evaluation history, attendance records, communication records, and safety-related records, may be retained for extended periods when needed for legal, insurance, operational, or business reasons.

Users may update certain account information within the app or by contacting GSTA.

You may request correction or deletion of certain information, subject to legal, safety, business, insurance, accounting, and recordkeeping requirements.

Parents or guardians may request updates to junior player information.

GSTA may deny or limit deletion requests where information must be retained for legitimate business, safety, legal, insurance, dispute-resolution, or compliance purposes.

The app may store or reference media permissions based on signed waivers, releases, or consent forms.

GSTA may use photos, videos, or other media only as allowed by the applicable waiver, media release, registration agreement, or consent form.

• Enforce policies, waivers, terms, or agreements
• Investigate misconduct, fraud, abuse, safety concerns, or unauthorized access
• Protect players, families, coaches, staff, and the business
• Respond to legal claims, insurance matters, or disputes
• Comply with laws, subpoenas, court orders, or regulatory requests
• Protect GSTA's rights, property, reputation, and operations

We may update this Privacy Policy from time to time. Updates will be posted in the app or on this page with a revised effective date. Continued use of the app after updates means you accept the updated policy.