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Privacy Policy

Privacy Policy

How Gem State Tennis Academy collects, uses, and protects information about families, players, and visitors.

Effective January 1, 2026
Gem State Tennis Academy ("GSTA," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a form, register for programs, request information, communicate with us, or use services connected to Gem State Tennis Academy. By using our website or submitting information to us, you agree to this Privacy Policy.
1

Information We Collect

We may collect the following types of information:

Personal Information

  • Parent or guardian name
  • Player name
  • Junior player name
  • Email address
  • Phone number
  • Mailing address, if provided
  • Emergency contact information
  • Player age or date of birth
  • Tennis level, experience, or UTR information
  • Program interests
  • Registration details
  • Messages or questions submitted through forms

Program and Scheduling Information

  • Program registrations
  • Lesson, camp, clinic, evaluation, tournament, or event sign-ups
  • Attendance
  • Session preferences
  • Location preferences
  • Coach assignments
  • Player development information
  • Evaluation or placement information

Payment Information

Payments may be processed through third-party payment providers such as Stripe or other approved payment processors. GSTA does not directly store full credit card numbers. Payment processors may collect and process payment information according to their own privacy policies and security practices.

Communication Information

If you contact us by email, phone, text message, website form, or other communication method, we may collect and retain the content of those communications and related contact information.

Website and Technical Information

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Referring website
  • Date and time of visit
  • General usage information

We may use cookies, analytics tools, or similar technologies to improve website performance, understand visitor activity, and improve our services.

2

How We Use Information

  • Respond to questions or requests
  • Register players for programs, camps, lessons, clinics, evaluations, events, or tournaments
  • Communicate with parents, guardians, players, and adult participants
  • Send scheduling updates, reminders, weather updates, location changes, registration updates, and program notifications
  • Process payments, credits, refunds, or account-related transactions
  • Manage attendance, player development, evaluations, and program placement
  • Improve our website, services, programs, and customer experience
  • Maintain business records
  • Protect the safety of players, families, coaches, staff, and GSTA
  • Enforce policies, waivers, agreements, and terms
  • Comply with legal, insurance, accounting, tax, or regulatory obligations
3

SMS / Text Messaging

If you provide your phone number and agree to receive SMS messages, GSTA may send text messages related to scheduling, reminders, weather or location changes, registration updates, evaluations, program notifications, account updates, and other service-related communications.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. You may reply HELP for help.

SMS consent is not required as a condition of purchasing any goods or services.

SMS consent and phone numbers collected for SMS communication purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

4

Email Communications

We may send emails related to registrations, schedules, reminders, program updates, account notices, payments, evaluations, policies, and other GSTA-related communications.

You may unsubscribe from marketing emails if applicable, but we may still send important transactional or service-related messages.

5

Information About Minors

GSTA provides tennis programs for junior players. Information about minors may be collected from parents or legal guardians for registration, safety, scheduling, communication, evaluations, and program participation.

Parents and guardians are responsible for providing accurate information and authorizing their child's participation.

We do not knowingly collect personal information directly from children under 13 without parent or guardian involvement or consent. If we learn that information has been collected from a child under 13 without proper consent, we will take reasonable steps to delete or correct that information.

6

How We Share Information

GSTA does not sell personal information.

We may share limited information when necessary with:

  • Coaches, staff, contractors, or authorized representatives who need the information to provide services
  • Payment processors such as Stripe
  • Scheduling or registration platforms
  • Email service providers
  • SMS/text messaging providers such as Twilio
  • Website hosting, analytics, or technology providers
  • Insurance providers, legal advisors, accountants, or business advisors
  • Government, regulatory, or law enforcement authorities when required by law
  • Other parties when necessary to protect the safety, rights, property, or legal interests of GSTA, participants, families, coaches, or others

We require service providers to use information only for the services they provide to us, where applicable.

7

Third-Party Services

Our website and services may use or link to third-party platforms, including but not limited to scheduling systems, payment processors, email providers, SMS providers, analytics tools, forms, or external websites.

These third parties may have their own privacy policies and terms. GSTA is not responsible for the privacy practices, security, or content of third-party websites or services.

8

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, app, system, transmission, or storage method is completely secure. GSTA cannot guarantee absolute security of information.

9

Data Retention

  • Provide services
  • Manage registrations and programs
  • Maintain business, legal, insurance, tax, and accounting records
  • Resolve disputes
  • Enforce agreements
  • Comply with legal obligations
  • Protect GSTA's rights and interests
10

Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, business, safety, insurance, and recordkeeping requirements.

You may opt out of SMS messages by replying STOP.

You may opt out of certain marketing emails by using the unsubscribe link, if available.

11

Photos, Videos, and Media

GSTA may collect or use photos, videos, or other media only as allowed by the applicable waiver, media release, registration agreement, or consent form signed by a parent, guardian, adult participant, or authorized user.

If you have questions about media use, contact us directly.

12

Business Protection and Legal Compliance

GSTA may use and retain information as needed to protect its business, enforce policies and agreements, investigate misconduct, prevent fraud, respond to disputes, defend legal claims, support insurance matters, and comply with applicable laws.

13

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after updates means you accept the updated policy.

Questions?

Reach out to Gem State Tennis Academy anytime — we're happy to help.